n recent years Dottie and her team were unable to continue serving their practices as well as they intended. As the CEO of Prestige, Dottie truly felt like her reputation was at risk. Due to the inefficiencies of Prestige’s current patient payment software, Dottie’s clients were unable to take full advantage of the payment collections process without any headaches. Feeling frustrated, Dottie tried to remain strong and forge ahead with excellent service to her clients.