Inbox Health Joins NextGen Healthcare Marketplace to Enhance Billing Experience for Patients

Today Inbox Health joined the NextGen Healthcare API marketplace. With a deeper integration, NextGen users gain access to intelligent billing cycles with faster statement delivery, digital payments, real-time payment posting, patient payment analytics, and modernized patient support, enhanced by AI.

Inbox Health customers using NextGen Healthcare report measurable improvements across revenue and patient engagement. Current customers using NextGen with Inbox Health report a 93% patient collection rate, fivefold increase in collection speeds, and exceeding a full year of collections in just 8.5 months after using the platform.

“Inbox Health complements NextGen Enterprise in a way that has fundamentally changed patient expectations and improved both engagement and revenue,” said Janna Mullaney, Chief Operating Officer of Eyecare Services Partners and NexGen Enterprise user with Inbox Health. “The combination has given us tools to communicate with patients faster and on the channel they prefer, which is often via text or email. We needed a partner with a clear roadmap, and Inbox Health delivers that while integrating cleanly with our NextGen Enterprise environment, allowing us to modernize billing without disrupting operations."

As patients take on a larger portion of responsibility for healthcare payments, practices increasingly need revenue cycle solutions that balance efficiency with a positive patient experience. Inbox Health is built with this goal in mind; 96% of patients report a positive billing interaction.

“The patient billing experience is an extension of patient care,” said Inbox Health CEO Blake Walker. Our technology is designed to keep an active touchpoint after a patient visit, ensuring that patients are empowered with resources and flexibility when it comes to paying their healthcare bills. We’re excited to expand our network, supporting NextGen Healthcare’s providers across the country in a way that meets the modern needs of patients.”

Schedule a demo to learn how Inbox Health works with NextGen.