--- title: Leading Clinical Diagnostic Lab Improves Outpatient Experience With Better Patient Billing description: Leading Clinical Diagnostic Lab Improves Outpatient Experience With Better Patient Billing --- search close - Search - [Pay Bills Here](https://patient.inboxhealth.com/guestLogin) - 866.480.2699 - Login - [Billers](https://admin.inboxhealth.com/login) - [Patients](https://patient.inboxhealth.com/login) - [Providers](https://dashboard.inboxhealth.com/login) - Solutions - [Patient Billing](https://www.inboxhealth.com/patient-billing/) - [Patient Payments](https://www.inboxhealth.com/patient-payments/) - [Patient Support](https://www.inboxhealth.com/patient-support/) - [Patient Experience](https://www.inboxhealth.com/patient-experience/) - Features - [Personalized Billing Engagement](https://www.inboxhealth.com/personalized-billing-engagement/) - [Real-time Chat](https://www.inboxhealth.com/real-time-chat/) - [IVR](https://www.inboxhealth.com/ivr/) - [Mailbox](https://www.inboxhealth.com/mailbox/) - [Checkout](https://www.inboxhealth.com/checkout/) - [Patient Portal](https://www.inboxhealth.com/patient-portal/) - [AI Support Assistant](https://www.inboxhealth.com/ai-patient-billing-support/) - [Patient Billing Support](https://www.inboxhealth.com/patient-billing-support/) - [Reporting & Analytics](https://www.inboxhealth.com/reporting-analytics/) - [Patient Statements](https://www.inboxhealth.com/patient-statements/) - [Biller Dashboard](https://www.inboxhealth.com/biller-dashboard/) - [Automated Billing Cycles](https://www.inboxhealth.com/automated-billing-cycles/) - [Security & Compliance](https://www.inboxhealth.com/security-compliance/) - Why Inbox? 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- [For My Billing Company](https://www.inboxhealth.com/for-my-billing-company/) - [For My Practice](https://www.inboxhealth.com/for-my-practice/) - [For Developers](https://www.inboxhealth.com/for-developers/) - [For Patients](https://www.inboxhealth.com/for-patients/) - [For Front Office Managers](https://www.inboxhealth.com/for-front-office-managers/) - [For Billing Manager](https://www.inboxhealth.com/for-billing-managers/) - [Integrations](https://www.inboxhealth.com/integrations/) - [For Partners](https://www.inboxhealth.com/for-partners/) - Learn - [Webinars](https://inboxhealth.com/category/webinar/) - [Guides](https://inboxhealth.com/category/guides/) - [Events](https://www.inboxhealth.com/category/events/) - [Inbox Health Labs](https://www.inboxhealth.com/category/labs/) - [Case Studies](https://www.inboxhealth.com/category/case-study/) - [Blog](https://blog.inboxhealth.com/tag/blog) - [News](https://www.inboxhealth.com/category/news/) - [Continuing Education](https://www.inboxhealth.com/continuing-education-units/) - Search - [Pay Bills Here](https://patient.inboxhealth.com/guestLogin) - 866.480.2699 - Login - [Billers](https://admin.inboxhealth.com/login) - [Patients](https://patient.inboxhealth.com/login) - [Providers](https://dashboard.inboxhealth.com/login) ## [Case Study](https://blog.inboxhealth.com/tag/case-study), [Patient Retention](https://blog.inboxhealth.com/tag/case_patient-retention), [Cost Savings](https://blog.inboxhealth.com/tag/case_cost-savings), [Increasing Revenue](https://blog.inboxhealth.com/tag/case_increasing-revenue), [Operational Efficiency](https://blog.inboxhealth.com/tag/case_operational-efficiency), [Patient Experience](https://blog.inboxhealth.com/tag/case_patient-experience), [For Practices](https://blog.inboxhealth.com/tag/case_for-practices) # Leading Clinical Diagnostic Lab Improves Outpatient Experience With Better Patient Billing [Justin Miller](https://blog.inboxhealth.com/author/justin-miller) April 3, 2020 Your Health Lab (YHL), a leading clinical diagnostic laboratory serving the state of Texas, was looking for ways to make medical bills, and the billing process, more transparent for patients and providers. They wanted a better way to engage patients following the diagnostics service and the subsequent adjudication process. YHL understood that by keeping their patients happy, their doctors would be happy as well. This led to YHL collaborating with Inbox Health to provide a comprehensive patient engagement solution. The incremental increase in patient comprehension lead to happier patients and providers, 39% more collection from patient bills, and a near elimination of patient billing support calls. [![VIEW CASE STUDY](https://no-cache.hubspot.com/cta/default/20278369/46a2daf4-018d-41e7-9dd3-c09ffb083d59.png)](https://cta-redirect.hubspot.com/cta/redirect/20278369/46a2daf4-018d-41e7-9dd3-c09ffb083d59) [Newer Posts](https://blog.inboxhealth.com/how-the-healthcare-industry-should-emerge-from-the-coronavirus-quarantine) [Older Posts](https://blog.inboxhealth.com/increasing-and-accelerating-patient-payments-decrease-collection-costs) ![placeholder_200x200](https://blog.inboxhealth.com/hs-fs/hubfs/raw_assets/public/Inbox_Health_October_2021/images/Znt33OFL-img_illustration.png?width=265&name=Znt33OFL-img_illustration.png "placeholder_200x200") ## The patient billing communication platform Save time, increase profits and boost revenue, with Inbox Health. 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